FAQ
Our customer support is available Monday to Friday: 8am-8:30pm.
About ZStore (by SoftCell)
ZStore recommended HP Z Workstation configurations based on your professional applications. Our mission is to provide our clients with superior service, high quality “Z by HP” computing, and knowledge you can trust.
Serving the sectors of media & entertainment, manufacturing, product design, architecture, engineering, deep learning, broadcast, virtual reality: it's our focus.
Our daily task is listening to you, defining your needs together to elaborate customized configurations, adapted to your works.
We will be happy to discuss with you in Dutch, French and English.
How can you help me ?
As an official HP Synergy Partner with “Workstation Specialist” Certification, Intel Gold Partner, Microsoft Cloud Service Provider
and Adobe Certified Reseller, we offer you HP's professional computer ranges, from entry-level office PCs to sophisticated "Z by HP" workstations, at the best market conditions.
Our service catalog covers every phase of the device lifecycle, from consulting, configuration, on-site deployment, support and maintenance.
About ZBooks keyboard layouts
Most ZBooks in stock are equipped with azerty/Belgium keyboards (HP Code #UUG) and on a limited selection with Swiss/German qwertz (HP Code #UUZ) and qwerty/int’l (HP Code #ABH).
We can also deliver other layouts with a delay of 3 weeks depending on configuration. Please contact us via welcome@zstore.be for a customized quote with your preferred keyboard and confirmation of the delivery date.
Shipping & delivery time
Shipping costs Belux:
We deliver free of charge to Belgium and Luxembourg with our partners Bpost & FedEx.
Delivery time for stock models in stock is 24H00 to 48H00.
Delivery time for tailor-made configurations is around 3 Weeks.
Shipping costs international:
We ship internationally with our partner FedEx to thefollowing EU countries **:
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain.
**other countries and for the Middle East and Africa on request at welcome@zstore.be
For example, delivery of an HP ZBook to the listed countries will cost €55.00 excluding VAT.
Delivery time for stock models in stock is 24H00 to 48H00.
Delivery time for tailor-made configurations is around 3 Weeks.
It should be noted that ZBooks equipped with GPUs from RTX A4500 upwards are still ordered as tailor-made configurations, with delivery times of around 3 weeks.
Will I get a VAT Invoice?
You will receive a VAT invoice by e-mail after delivery of your computer. The serial number will be mentioned for warranty and follow-up purposes.
Do you apply intra-community VAT for EU members?
We apply intra-community VAT if your number is compatible with cross-border transactions. You can check this on the following European Union website: Vies on-the-Web - European Commission (europa.eu)
What payment solutions do you offer?
Our e-commerce is powered by leading secure payment gateways Shopify ShopPay, Mollie and Viva Wallet, which handle transactions to Bancontact, Payconiq, credit card companies and banking institutions such as KBC and Belfius.
B2B Customers, Public or State Institutions, Universities, have the possibility of ordering and paying by invoice. The prerequisite is an existing business relationship or successful completion of an internal approval process for verification purposes. Please contact us on our hotline +32 2 355 96 23 or by email welcome@zstore.be before placing your order, so that we can check this and activate the invoice payment method for you.
What about warranty and support ?
Standard HP Z Workstation / ZBook’s warranty is 1-year or 3-year carry-in, depending on model. In case of technical issues during the warranty period, HP Support will arrange pick-up by UPS at your office, repair at HP Labs, return - duration +-10 days.
With optional HP Carepack on-site Next Business Day, an HP technician will come to repair your equipment the day after the call for 3, 4 or 5-Year, to be defined at time of purchase.
Even though the Z Workstation/ZBook’s are very reliable, we recommend HP Carepack service for professional use. We'll take care of registering your Carepack.
If you have any technical questions or doubts, we remain at your disposal trough our hotline +32 2 355 96 23 or by email support@zstore.be
You can also contact HP Support
directly:
+32 2 620 00 88 for Belgium | +352 27302080 for Luxembourg | +31 20 721 3400 for Netherlands | +33 1 70485319 for France | +41 22 567 53 00 for Switzerland
For other countries, please contact your local HP branch: